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How user friendly system can change the whole world for your hospitality and travel services What Hospitality and Travel Project need? Hospitality and travel sector is moving so fast that it’s difficult to keep pace with other companies. In this time of tough competition, it’s really important to keep yourself updated. Sharing with you a client experience of how we work and what benefits companies get. Problem Statement The Australian based cruise company was making customer bookings via an Agent portal that wasn’t intuitive. The interface of the Agent portal wasn’t user-friendly and users faced a lot of issues while setting up cruises, users, reports. There was a need to replace the existing system for Agents and build two parallel systems, one for customers so that they can make bookings on their own and other for a Call centre who can make bookings on behalf of calling customers. Solution provided The previous platform was built on Web Forms Technology
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E-Commerce Ecosystem

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                                                                  E-commerce Usually, when people think about the E-Commerce ecosystem they immediately think about a website, but in reality, there is a lot more to it. The big question is about context. What comes  before  and  after  the website in your business process?Where does it sit in the digital e-commerce ecosystem? When considering your project, you need to cover 3 major areas: Inbound Channels ·          Determine your target market demographics ·          Work out the right mix of traditional media and digital media to reach them ·          Develop a marketing strategy that sends the right message ·          Create a point of difference for your offering ·          Provide incentives to visit your web store ·          Stay top of mind in your niche And the list goes on…..(and on…. and on….)….. Web Platform & Features ·          What technology to build in ·          What software platf
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happy new year

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We are improving on Customer Experience Management, Are you?

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             We are improving on Customer Experience Management, Are you? As a service company, we often get overwhelmed by acquiring a new customer but do we really understand that how big this responsibility is?    Acquiring a new customer cannot be celebrated as a success unless this customer stays with you post your break-even point.  That drills down to the concept of the customer service satisfaction. If a customer is not satisfied with the services a company provides, he is not going to stay and that is where a service company need to pay attention. There are few key Aspects why customer satisfaction is so important: §   It’s a real-time indicator of customer’s loyalty If you really want to know how satisfied the customer is or if you want to know how likely it is that a customer will give you repeat business, then please get a review from the customer on a scale of 1-10.  Make a process of getting the customer’s feedback each and  every time you make d
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Why Do you need Mobile App for your e-Commerce business? Mobile is the present and it's going to be the future. For many potential customers, mobile is the primary touch point. In-fact leading E-Commerce companies are expecting more than 50% of purchases to happen via mobile in near future, and mobile growth is outdoing desktop growth at a much greater pace. These companies have better control on user experience & behavior via a mobile app, instead of mobile site/browser. Hence, push towards app download! The levers that make mobile shopping crucial for E-Commerce companies are manifold (a) Cost of customer acquisition is currently lower on mobile (b) It increases customer loyalty & stickiness (c) Showrooming is gaining lot of traction (d) App is the only medium through which retailer can have a strong direct interaction with the customer (via notifications, etc.) (e) The next generation/tier of e-shoppers are mobile first. Many e-commerce web
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