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We are improving on Customer Experience Management, Are you?

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How user friendly system can change the whole world for your hospitality and travel services What Hospitality and Travel Project need? Hospitality and travel sector is moving so fast that it’s difficult to keep pace with other companies. In this time of tough competition, it’s really important to keep yourself updated. Sharing with you a client experience of how we work and what benefits companies get. Problem Statement The Australian based cruise company was making customer bookings via an Agent portal that wasn’t intuitive. The interface of the Agent portal wasn’t user-friendly and users faced a lot of issues while setting up cruises, users, reports. There was a need to replace the existing system for Agents and build two parallel systems, one for customers so that they can make bookings on their own and other for a Call centre who can make bookings on behalf of calling customers. Solution provided The previous platform was built on Web Forms Technology
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Why Do you need Mobile App for your e-Commerce business? Mobile is the present and it's going to be the future. For many potential customers, mobile is the primary touch point. In-fact leading E-Commerce companies are expecting more than 50% of purchases to happen via mobile in near future, and mobile growth is outdoing desktop growth at a much greater pace. These companies have better control on user experience & behavior via a mobile app, instead of mobile site/browser. Hence, push towards app download! The levers that make mobile shopping crucial for E-Commerce companies are manifold (a) Cost of customer acquisition is currently lower on mobile (b) It increases customer loyalty & stickiness (c) Showrooming is gaining lot of traction (d) App is the only medium through which retailer can have a strong direct interaction with the customer (via notifications, etc.) (e) The next generation/tier of e-shoppers are mobile first. Many e-commerce web
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