We are improving on Customer Experience Management, Are you?
We are improving on Customer Experience Management, Are you? As a service company, we often get overwhelmed by acquiring a new customer but do we really understand that how big this responsibility is? Acquiring a new customer cannot be celebrated as a success unless this customer stays with you post your break-even point. That drills down to the concept of the customer service satisfaction. If a customer is not satisfied with the services a company provides, he is not going to stay and that is where a service company need to pay attention. There are few key Aspects why customer satisfaction is so important: § It’s a real-time indicator of customer’s loyalty If you really want to know how satisfied the customer is or if you want to know how likely it is that a customer will give you repeat business, then please get a review from the customer on a scale of 1-10. Make a process of gett...
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