How user friendly system can change the whole world for your hospitality and travel services



What Hospitality and Travel Project need?
Hospitality and travel sector is moving so fast that it’s difficult to keep pace with other companies. In this time of tough competition, it’s really important to keep yourself updated. Sharing with you a client experience of how we work and what benefits companies get.
Problem Statement
The Australian based cruise company was making customer bookings via an Agent portal that wasn’t intuitive. The interface of the Agent portal wasn’t user-friendly and users faced a lot of issues while setting up cruises, users, reports. There was a need to replace the existing system for Agents and build two parallel systems, one for customers so that they can make bookings on their own and other for a Call centre who can make bookings on behalf of calling customers.

Solution provided
  • The previous platform was built on Web Forms Technology and had to be switched to latest and more robust MVC model. Following tasks were executed to accomplish this – Migrated existing code to latest MVC architecture, migrated existing database and features into new technology and implemented new features and modules including Customer portal and Call center portal
  •  A stable web-based version of the product was delivered for greater market reach, backed with robust architecture to enable high performance.
  •  All the three portals were built with a responsive design to cater to users operating through smartphones, tablets.
  • Smart Reporting feature through which client can view an intuitive dashboard that presents an overview of Sales, Top Selling Cruises, Top Performing Agents, Demographic reports, etc. These reports can be further drilled down to get finer details of each aspect.

Key achievements
  •  The delivered product quality and efficiency resulted in a long-term association with the client. Subsequently, we have been associated with the client on various other software projects.
  •  UI of the new solution provided users ease of use while making the booking
  •  The new solution has made Agents and call centre team’s life very easy while generating bookings, responding to their clients
  •  Since the new solution is Mobile responsive, users can access the application anywhere and anytime
  •  Generation of on-demand/scheduled reports that helps in data analytics
  •  Increase in number of sales through Agents and call centres by 40% in last 3 years
  • Number of Booking done through the platform in 2016-17 -> 251,504
  •  Sales achieved through the platform in 2016-17 -> 8,827,046 AUD

Testimonial by our client
“eBizneeds has provided exceptional digital technology services to our company since 2009. The team is very responsive and meets all of our digital technology needs. eBizneeds team has a great culture of ownership of projects, as well as delivering tasks to deadline.”

“The professional commitment of the eBizneeds team towards our business requirements has been truly exceptional. In particular, the ability to come up with cost-effective solutions and the quick turnaround time of implementation.” 

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